Returns & Refunds

At Iconnyk, we want you to be happy with your purchase. ❤️

Because many of our products are handmade and carefully prepared for each customer, we ask that you contact us before returning an item.

If There Is a Problem With Your Order

If your order arrives damaged, defective, incorrect, or with another issue, please contact us as soon as possible.

Please send us:

  • Your order number

  • A description of the problem

  • Clear photos of the item and packaging, if applicable

We will review the situation and work with you to find the best possible solution.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate solution.

Returns

If you would like to return an item, please contact us before sending anything back.

Do not send a return without receiving return instructions from our team.

Return eligibility may depend on the type of product, its condition, whether it was customized, and the circumstances of the order.

Items must be returned in their original condition and securely packaged.

Custom & Personalized Orders

Custom-made and personalized products are created specifically for the customer.

Because of their individual nature, custom or personalized items may have different return conditions. Please contact us before placing an order if you have any questions about a custom product.

Refunds

Once an approved return is received and inspected, we will contact you regarding the refund.

If a refund is approved, it will be issued to the original payment method whenever possible.

Please note that shipping costs and other fees may not be refundable depending on the circumstances of the return.

Questions?

If you have any questions about returns or refunds, please contact us before sending your item back.

We are always happy to help and will do our best to resolve any issue fairly and quickly. ❤️

— The Iconnyk Team